Who We Are
Sherlock Home Roofing is a roofing contractor serving Greater Houston (including Katy, Cypress, Sugar Land, Pearland, Pasadena, League City, Spring, The Woodlands, Conroe, Baytown, Richmond, Rosenberg, Tomball, Friendswood, Missouri City, and nearby communities). This Privacy Policy explains how we handle personal information when you use our website or services.
If you disagree with this Policy, please discontinue use of our site. By using our site, you consent to the practices described here.
Information We Collect
We collect information to provide quotes, schedule inspections, complete jobs, and improve our services:
- Contact data: name, email, phone number, city, address (for service scheduling).
- Project details: roof type, age, photos, insurance information relevant to claims.
- Communications: messages you send via forms, chat, or email ([email protected]).
- Device & usage data: IP address, browser type, pages visited, and referring URLs (via cookies/pixels/analytics).
- Payment/financing context: limited details needed to coordinate with partner lenders (we do not store full card numbers).
How We Use Your Information
- Provide estimates, schedule free inspections, and deliver services (repair, replacement, storm restoration).
- Assist with insurance-claim documentation and communications when you request it.
- Send service-related messages (appointment reminders, project updates, invoices).
- Improve our website, ads, and customer experience through analytics and feedback.
- Comply with legal, safety, and contractual obligations.
Advertising & Analytics
We may use analytics and advertising tools (e.g., Google Analytics, Google Ads, Meta/Facebook pixel) to understand usage and to show relevant ads. These providers may set cookies or collect identifiers.
- Opt out of Google Analytics data collection via your browser add-on or ad settings.
- Manage interest-based advertising preferences through your device settings or platform ad controls.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Data Retention
We keep information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. We consider the type of data, the sensitivity, and the purpose when determining retention periods.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete certain information.
- Restrict or object to certain processing.
- Portability of certain data in a usable format.
- Opt out of targeted advertising or certain sharing.
To exercise rights, contact us at [email protected]. We may need to verify your identity. Authorized agents (e.g., for California residents) must provide proof of authorization and we may still require direct verification from you.
Non-discrimination: We will not discriminate against you for exercising your privacy rights.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
International Users
We primarily serve customers in the United States. If you access our site from outside the U.S., you understand that your information may be processed in the U.S. or other jurisdictions with different data protection laws than your country.
Changes to this Policy
We may update this Privacy Policy to reflect changes to our practices or applicable laws. The "Effective Date" above indicates the latest revision. We encourage you to review this page periodically.